FAQ

What types of Christmas decorations do you sell?

We specialise in affordable, high-quality Christmas decorations to make your home festive. Our range includes Christmas trees, standing decorations (like light-up figures and yard displays), and practical Christmas hooks & clips for hanging your ornaments and lights securely.

Are your products good quality?

Absolutely! We are committed to offering high-quality, durable Christmas decorations that are also budget-friendly. We want your festive season to be sparkling and stress-free, with products that last.

Where do you deliver to?

Based in Bradford, UK, we ship our Christmas joy globally! However, due to current logistical constraints, we are unable to deliver to Asia and some remote regions. If you’re unsure about your location, please contact us at [email protected].

What are my delivery options?

We offer two convenient shipping methods:
Standard Shipping (£12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after dispatch.
Free Shipping: Available on orders over £50! Processed in 1-2 business days and delivered via EMS within 15-25 days after dispatch.

How long will my order take to arrive?

Please allow 1-2 business days for us to process your order before it is dispatched. After that, delivery times depend on your chosen shipping method: 10-15 days for Standard Shipping or 15-25 days for Free Shipping. Please order early to ensure your decorations arrive in time for the festivities!

Can I track my order?

Yes! Once your order is on its way, we will send you a confirmation email containing a tracking number. You can use this to monitor your delivery right to your doorstep.

What payment methods do you accept?

We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your financial information is safe with us.

What is your returns policy?

We want you to be completely happy with your purchase. If you’re not satisfied, we offer a hassle-free returns policy within 15 days of receiving your order. Please contact our support team at [email protected], and we’ll gladly guide you through the process.

Who pays for return shipping?

Please contact our customer support team for details regarding return shipping costs, as this can vary depending on the reason for the return and your location. We’re here to help make it fair and easy.

How can I get in touch with you?

We’d love to hear from you! For any questions not answered here, or for further assistance, please email our friendly customer support team at [email protected]. We’re based at 73 Great Horton Rd, Bradford, GB BD6E 3OD.