Term and Conditions

Thank you for choosing Outlet Christmas Decor Store for your festive decorations. These Terms and Conditions govern your use of our website and purchases made through xmasseasonshop.com. By accessing our site and making a purchase, you agree to be bound by these terms.

Our store specializes in bringing Christmas cheer to homes worldwide with our range of Christmas hooks & clips, standing decorations, and Christmas trees. We’re committed to making your experience merry and bright!

1. Definitions

In these Terms and Conditions:

• “Website” refers to xmasseasonshop.com
• “We”, “us”, “our” refers to Outlet Christmas Decor Store
• “You”, “your” refers to the customer visiting our website or making a purchase
• “Products” refers to Christmas decorations available for purchase on our website
• “Order” refers to your purchase of products from our website

2. User Responsibilities

By using our website and placing orders, you agree to:

• Provide accurate and complete information when creating an account or making a purchase
• Ensure that any details provided (including delivery address and payment information) are correct
• Use the website only for lawful purposes and not engage in any fraudulent activities
• Be responsible for maintaining the confidentiality of your account credentials
• Be at least 18 years of age or have parental consent to make purchases
• Check product details carefully before purchasing, especially non-returnable items like Christmas hooks & clips

3. Products and Services Description

We offer a range of Christmas decorations including:

• Christmas hooks & clips
• Christmas standing decorations
• Christmas trees

We strive to provide accurate descriptions and images of our products. However, slight variations may occur, and product colours may appear slightly different on different devices due to screen settings.

All prices are listed in British Pounds (£) and include VAT where applicable. We reserve the right to change prices without prior notice, though changes will not affect orders already placed.

4. Orders and Payment Terms

Placing an Order

When you place an order, you will receive an acknowledgement email. This email is not an acceptance of your order but confirmation that we have received it. Acceptance of your order occurs when we dispatch your products.

Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

Payment is taken at the time of order placement. Your card will be charged when you complete the checkout process.

Order Processing

We process orders within 1-2 business days after payment confirmation. You will receive a shipping confirmation email once your order has been dispatched.

5. Shipping and Delivery

We ship to most regions worldwide, excluding some remote areas and parts of Asia. Please contact us to confirm if we deliver to your region.

Shipping Options

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch.
• Free Shipping: Available on orders over £50. Shipped via EMS. Delivery within 15-25 business days after dispatch.

These are estimated delivery times. During peak festive season, delays may occur due to high demand. We are not responsible for delays caused by customs processing or other factors beyond our control.

Upon delivery, please inspect your products immediately. Any visible damage should be reported to us within 48 hours of receipt.

6. Returns and Refunds

Returns Timeframe

We accept returns for most items within 15 days of receipt. To be eligible for return, items must be:

• Unused and in original condition
• In the original packaging
• Accompanied by proof of purchase

Non-Returnable Items

For hygiene and practical reasons, we cannot accept returns on:

• Christmas hooks & clips once the packaging is opened

Return Process

To initiate a return:

1. Email us at [email protected] within 15 days of receipt
2. Include your order number and product details
3. We will provide a Returns Authorisation number and return address
4. Securely pack the item in its original packaging and ship to the provided address

Return shipping costs are the customer’s responsibility, unless we sent the wrong or defective item.

Refunds

Approved refunds will be processed within 5 business days after we receive and inspect the returned item. The refund will be issued to your original payment method.

Please note:

• Standard shipping costs (£12.95) are non-refundable
• For free shipping orders, the equivalent standard shipping cost will be deducted from your refund
• Your bank may take 5-10 additional business days to process the refund

Exchanges

We only replace items that are defective or damaged upon receipt. Contact us at [email protected] to arrange an exchange.

7. Intellectual Property

All content on this website, including text, graphics, logos, images, and product descriptions, is the property of Outlet Christmas Decor Store and is protected by international copyright laws.

You may not reproduce, distribute, or use any content from this website without our express written permission. The Christmas decor designs we sell are for personal use only and may not be reproduced for commercial purposes.

8. Liability Limitations

Outlet Christmas Decor Store shall not be liable for any indirect, incidental, or consequential damages arising from:

• The use or inability to use our products
• Unauthorized access to or alteration of your transmissions or data
• Any matter relating to the website beyond our reasonable control

Our total liability for any claim related to your use of the website or products shall not exceed the total amount you paid for the products in question.

We are not responsible for any damages or injuries caused by improper use of our products. Please follow all safety instructions provided with your decorations.

9. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to the practices described in our Privacy Policy.

We use secure payment processing systems and do not store your complete payment information on our servers.

10. Governing Law and Dispute Resolution

These Terms and Conditions are governed by the laws of England and Wales. Any disputes arising from these terms or your use of our website will be subject to the exclusive jurisdiction of the courts of England and Wales.

We encourage you to contact us first with any concerns at [email protected]. We will make every effort to resolve disputes amicably.

11. Changes to Terms and Conditions

We reserve the right to modify these Terms and Conditions at any time. Continued use of our website after changes constitutes acceptance of the modified terms.